FAQs


 

Tool Holders/ Live Tools/ Tooling Accessories

 

Do you sell repair parts?
> Yes. However, in order to properly repair products to factory specifications, we would strongly suggest returning the item to Lyndex-Nikken for evaluation and repair. We have a full time staff and complete inventory of parts to quickly repair products, and guarantee quality service with a 90 day warranty on parts and workmanship after repairs are completed.

What is the process of sending in product for repair?
> If you are an end-user, please contact your local Lyndex-Nikken distributor to obtain a Return Goods Authorization (RGA). Please tell them the part number of your unit, and what problem you are currently facing. Once the distributor gets you the RGA, you can send it here for evaluation. We will inspect it, then quote the distributor the repair charges. If you agree to have it repaired, contact the distributor. Distributor will issue a purchase order to Lyndex-Nikken for the work. Inspection fee may apply.

What is the normal turnaround time for repairs?
> Usually within 10 business days from date of receipt. Expediated service can be arranged.

Can I modify an existing holder or inventoried item?
> Yes, we offer numerous modification services for our tooling such as: hard balance, coolant ports, Chip Id installation, and DIN. Please contact Inside Sales Department for further information.

What is Preventive Maintenance for Live Tools?
> Although the recommended PM/rebuild time frame is around 2000hrs, maintenance should be considered if excessive heat or noise is coming from the unit. Upon receipt of the unit, we will inspect it for worn items, and replace what is necessary to return the unit back to working condition. Customers should not need to regrease these units before the PM is due.

 

Rotary Tables

 

What motor gear oil is recommended?
> Mobil Gear 600 XP 68

What hydraulic oil is recommended?
> Hydraulic Units = Mobil DTE24
> Reciprocating Pumps = Mobil DTE24
> Intesifiers = Mobil Velocite#10

What is the process of sending in a table for repair?
> If you are an end-user, please contact your local Lyndex-Nikken distributor to obtain a Return Goods Authorization (RGA). Tell them the part number of your unit, and what problem you are currently facing. Once the distributor gets you the RGA, you can send it here for evaluation. We will inspect it, then quote the distributor the repair charges. If you agree to have it repaired, the distributor will issue a purchase order to Lyndex-Nikken for the work. Inspection fee may apply. Please ship all tables in a secured crate, via truck service to ensure it is properly protected.

What is the normal turnaround time for repairs?
> Usually within 10 business days from date of receipt. Expediated service can be arranged.


Live Tool Core
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