There is only one word that can make your employees giddy while simultaneously terrifying Human Resources— TRAINING. Why you ask? It’s usually because employee training isn’t cheap. It can cost a pretty penny to hire consultants to train your employees. At the same time, taking your employees off the job to be trained is costly too. That said, the positives of training definitely out way the negatives. Having well trained staff that are knowledgeable and excited about their work is worth every dollar spent. So far at Lyndex-Nikken, here’s a few points we’ve focused on that have boosted the skill, pride and ambition of our team.
In the military, if the Staff Sgt. who is responsible for a specific and critical skill is injured, the mission is not automatically aborted. Reason being, everyone is cross trained on multiple jobs. Depending on the size of your company, you may need your employees to step into multiple roles. Cross-training is the way to make sure your employees are more likely to take initiative in times of need by performing jobs they may not otherwise have been trained for. Using our cross training approach at Lyndex-Nikken where we coach our sales team to service rotary tables and live tools has not only expedited the means which we qualify, service, and support customer’s service needs, but also has helped develop better sales skills. The knowledge and understanding of the inner workings of our rotary tables and live tools has helped answer customer application questions on a much deeper and technical aspect.
Do your employees know your company mission statement or even the values behind your brand? This may sound like a redundant question but you would be surprised how many of your employees don’t know the answer. It’s a very common occurrence but it’s usually due to the company not training their new-hires properly. You cannot forget to train your employees on what your company stands for. When your staff has a better understanding of how their role affects the company overall, they will transform into an ambassador for the brand. Managers must develop a consistent and clear philosophy for work ethic and company culture, and dedicate everyday for everyone, including themselves, to abide to strictly. At Lyndex-Nikken, we value the transparency our president provides us. It makes us feel we’re part of something greater than ourselves. Everything from the company’s financial health, sales of our rotary tables, live tools, toolholders, angle heads, which team did an extraordinary task, announcing new hires, and any changes in direction with business strategy are announced to everyone, from people in our Warehouse Team to the Accounting Team, every month.
Fear of Failure
Nobody likes to fail; especially, on the job. However, the fear of failure can be eliminated during the employee training stage. Creating a company culture that encourages trial and error, helps your staff be their best. At Lyndex-Nikken, we implemented a company-wide initiative dedicated to improvement. All new-hires, interns and staff are encouraged to share their ideas on areas where we can improve the company overall. Since implementation, it has been well received by all and extremely successful. Creating an environment where your employees are comfortable sharing ideas makes them want to reach for the stars. This will only help you company.