What does your branding say about your business? If you cannot answer that question with certainty, neither will your potential customers. Similar to your reputation as an individual, branding is what people think of when they think of your business. Comparable to the Amazon being known for their 2-day shipping, it is what your business is known for; for better or worse. Over time, your branding will evolve and grow with your business. It is important to make sure to express this evolution to the public. To help, we have listed 2 Steps to Proper Brand Management:
One of the first things you can do to refresh your branding is to eliminate old information. Did you stop carrying older products in lieu of newer product line? Take inventory of all of your platforms including, website, blogs, and social media pages and update the products you sell and services you provide. You can also check to see if there are former employees still listed on your website. Now is the time to purge your brand of all obsolete information.
After cleaning up your platforms, the next step is to concentrate on your website. To your customers, your website is your digital storefront. It is what people see when they decide to do business with you. That said, it’s important to keep the look and functionality of your website updated. You can start by asking yourself, how old is my website? There have been a lot of changes made to how we view websites in the past 5-years. If your website was designed before the introduction of smartphones, it may be time to give it a face lift. Since, the smartphone boom, people view more websites on mobile devices vs. computers. It is important your website is mobile responsive. This is when the website is scaled to fit the size of a mobile device. For more detail on how to check if your website is mobile responsive see our previous article, 2 Keys to STOP Losing Business to Competitors.